Frequently Asked Questions
FAQs
Do you charge for shipping?
We offer free shipping on most items, with some exceptions based on location and size. Any applicable shipping fees will be clearly displayed at checkout.
How long does shipping take?
Shipping times vary based on your location. Estimated delivery times will be provided at checkout, but please note that these are estimates and actual delivery times may vary. We will notify you of any delays.
Usually shipping will take 5-10 days.
Can I get a refund or return?
We do not offer returns on our products. Please review product descriptions and measurements carefully before making a purchase. If you have any questions, feel free to contact us for assistance.
Refunds are not typically offered unless there is a significant issue with the product. If you believe your item is defective or damaged, please contact us with evidence, and we will assess the situation. Refund decisions are at our sole discretion.
Refer to our Refund & Return Policy for more detail.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other options as displayed at checkout.
What if I provided the wrong shipping address?
If an incorrect address is provided at checkout, we are not liable for missed deliveries, and no refunds or credits will be issued. Please double-check your address before completing your order.
Do you offer international shipping?
We offer international shipping on limited items. If available, this will be noted on the specific product page.
How will I know if my order has been shipped?
You will receive a confirmation email with tracking information once your order has been shipped. You can track your order’s progress through the link provided in the email.
Can I change my order after it’s been placed?
Once an order has been placed, we cannot guarantee changes can be made. Please contact us immediately if you need to modify your order, and we will do our best to accommodate your request.
How can I contact Timeless Interior & Living?
For any questions or concerns, you can reach us via email at enquiries@timelessinterior.com.au.
We aim to respond to all inquiries within 24-48 hours.